Pristina ISC Center


Architecture + Interior design


The project consists of the design, development, and operationalization of the Integrated Service Delivery Centre (ISC) in Prishtina, Kosovo. This project plays a pivotal role in advancing Kosovo’s digital transformation efforts, particularly in the modernization of its public administration—a key priority outlined in the Government’s program. In 2023, alongside the Administrative Burden Reduction Program (ABR), the Government adopted the Kosovo E-Governance Strategy 2023–2025, which sets clear objectives to be achieved over the next five years. These objectives focus on driving comprehensive digital transformation within public administration and enhancing service delivery.
The project provides significant support for the government's broader digital transformation agenda, and  it aims to facilitate a citizen-centered approach to public service delivery.
The design and operationalization of the Integrated Service Delivery Centre (ISC) in Prishtina directly aligns with several national goals, with a particular emphasis on advancing digital transformation. This initiative is well-rooted in the recently adopted e-Government Strategy, which prioritizes the continued digitization and simplification of public services. To achieve these goals, significant efforts will be directed toward improving the interoperability of government systems and platforms, such as e-Kosova, to make public services more streamlined, efficient, and accessible to all citizens.










Info



Type 
Status 
Client
Location
Typology 
Budget 
Type of Assignment 
Value of Contract 
Total Value of Assigment 
Partner 
Visualizer
Space T Team




Appointment
Ongoing
World Bank Group, Governament of Kosovo
Pristina | KOSOVO
Architecture+Interior design
Private
RIBA 1-2-3
Private
Private
IBF Impact, PEN Strategy Group, DBA Pro, Ambiente

Irina Khanova
Matteo Arietti | Andrea Bulloni | Matteo Ciabattini | Dogukan Ceylaner | Ilaria Casula



Facade




General AXO
Ground Floor - Render of the Instant Desk Area

Ground Floor - Render of the Service Desk+Waiting Area 
First Floor - Render of the Back Offices.
Ground Floor - Plan 
First Floor - Plan 
 




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